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RETURNS & EXCHANGES POLICY

Apparel:

Return, Exchange, or Store Credit:

We strive to make sure you feel amazing in our products! However, if you decide that you would like to refund, exchange or store credit, we are here to help! ❤️


Guidelines:

  • Must be in original packaging with tags attached and in original condition. 

  • No signs of wear. This Includes scents, stains, deodorant markings, cosmetic stains, animal hair, hair, and dander. 

  • Must be returned within 30 days from the order date.

  • Please ensure to check your items thoroughly to avoid rejected returns/exchanges.

  • All last chance, clear out sales, and bogo items are final sale only due to limited inventory. No refunds or exchanges can be issued. 

  • Unfortunately, if we receive products that do not fit the guidelines, we will send them back to you and will not be able to refund/exchange the items. 

Steps:

  • Fill out the order number and your email address in the link located at the bottom of this page.
  • Once approved, you will receive an approval email with our address. 
  • Send back apparel. (Customer is responsible for shipping costs.) 
  • Once received, inspected thoroughly, and approved, you will receive an email stating your request.  Please allow 2 business days to process exchanges and 2-10 business days for your refund to show in your account. :)

Return Address:

Strong Physiquez

431 Isom Rd 

STE #219

San Antonio, TX 78216


Supplements: 100% Money Back Guarantee


Return, Exchange, or Store Credit:

Here at Strong Physiquez we proudly stand behind our supplements and are one of the very few companies to offer a 30 day-100% money back guarantee (or exchange for different supplements). If you are unhappy with your results, or have questions pertaining to your products, please email info@strongphysiquez.com, so we can gather detailed information regarding your experience. 

Guidelines: The supplement must be returned back to us within 30 days from the original purchase date to receive your full refund, store credit, or exchange.  Furthermore all returning items must be less than 50% used to qualify for refund (because if you truly didn't like the product you wouldn't use more than 20%.)

 Money Back Steps: 

  • Fill out the order number and your email address in the link located at the bottom of this page.
  • Email our Customer Service team at info@strongphysiquez.com for further solution/recommendation.
  • Receive approval to send back the supplement. (Customer is responsible for shipping costs.)
  • Once received and approved, you will receive an email stating your refund. Please allow 2-10 business days for refund to show in your account. :)

Return Address:

Strong Physiquez

431 Isom Rd STE #219 San Antonio, TX 78216

 

*Strong Physiquez is not responsible for returns until they reach our warehouse. Keep your return postage receipt and tracking number as we are not liable for packages that are lost in-transit. 

*To receive quicker service for your returns and exchanges, we kindly ask to add the return # given on the form to a note that you place inside the package or you can write it on the outside of the package. It will make the return/exchange process much quicker, so we can ensure our amazing customers (you) are being taken ASAP!

 

Click Here to Start Your Return Process

 

International Policy:

Strong Physiquez is not responsible for shipping & customs fees regarding purchases and incoming/outgoing refunds, store credit, or exchanges.

Damaged, Lost, or Undelivered Orders: 

Please email orders@strongphysiquez.com with concerns.

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